Receives and places telephone sales calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedure with the assistance of a computerized system. This position handles both inbound and outbound sales calls. Answers inquiries, resolves problems, promotes and sells products/services, and/or enters or confirms sales.
Requires general knowledge of the organization, products, and/or services. Assesses needs and suggests/promotes alternative products or services. Requires ability to navigate a computerized data entry system or other relevant applications.
Responsibilities 1. Processes incoming or places outbound customer/prospect calls regarding various Terminix products and services. 2. Identifies needs of customer and delivers services and/or products that are specific to the customer need in order to generate revenue. 3. Records all customer information and call history information accurately on appropriate paperwork or electronic systems. 4. Reviews daily information on Terminix customers' changing needs and new features of service. 5. Promotes Terminix products and/or services.
Education and Experience Requirements
High School diploma or general education degree (GED) required
Six (6) months direct sales experience
Telemarketing experience preferred
Successful completion of a two-and-a-half week training course after hire date
Knowledge, Skills, and Abilities
Skill in verbal and written communication
Skill in building strategic working relationships
Skill in contributing to team success
Skill in quality orientation
Skill in being adaptable to changing business needs
Skill in analytical tasks
Skill in organizational and time management
Skill in learning new tasks and applying them on the job
Skill in initiating action to resolve issues
Ability to utilize MSOffice and type 25 WPM
Ability to learn and work effectively with Mission, Webview, Verint, etc.
Ability to be scheduled to work the full range of hours (Monday through Sunday 5:00am - 12:00 midnight)
Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability
At Terminix®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives.
We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providi...ng the highest level of customer service, we have an ideal opportunity for you. In this position, you will apply company product to customers’ structures according to schedule and as needed based on service requests.
At Terminix, people come for a job and stay for a career. As a Terminix associate, you’ll enjoy excellent compensation and benefits as well as the opportunity for the professional growth and respect that comes from working for an industry leader. Qualified candidates must have a high school diploma or general education degree (GED). We perform criminal background checks, motor vehicle record checks and drug screening.