Keystone Automotive Operations, Inc. (KAO) is currently recruiting for an Inside Sales Representative for our RV Division. This position is at our Corona, CA location. As Inside Sales Rep, you will be making and receiving calls to and from an established customer base, solicitation of business, selling and supporting marketing programs, introducing new products to customers, entering orders in DOS system, look up for parts and prices in the computer based cataloging system. You will pay a key role in providing superior customer service while increasing sales volume, attaining sales and marketing goals and maintaining an acceptable profit margin.
Essential Job Duties:
Know and clearly communicate KAO’s US Sales Mission Statement & Guiding Principles
Know your performance metrics. Know current performance vs. budget.
Net sales, Net margin, Outbound calling & general phone statistics, periodic promotional goals, etc.
Generates revenue by promoting sales of new and existing products.
Account Management: Initiates sales calls to existing customers to assess the need for replenishing inventories.
Conduct an in-depth analysis of jobber’s business (main business focus, # of employees, # of bays, installations, showroom size, competitive pressures, direct vendor relationships and any unique segment/retail/service needs)
Conduct monthly Category / Line reviews with the customer using AS400 data
Discuss business building ideas (new lines, new categories, KAO initiatives, re-merchandising of store etc…
Manage pricing / discounts to grow customers profitably
Identify, in conjunction with RSM, OSS and category management, the accounts with the greatest potential to grow and label them as Target Accounts
Grow Targeted and Top 20 accounts … Outbound Calls and Action Plan
Identify growth lines, categories, initiatives, pricing actions, rebates and other value adders in an Action Plan for these customers …Review progress and next steps with RSM during regular Target Account reviews
Review Target Accounts with assigned Outside Salesperson (OSS) regularly to determine the coordinated next steps to grow the customer
Post extensive AS400 ‘F1’ notes with details of recent business conversations with customer and competitive details that may have been received during those conversations
Provides ongoing customer and technical service on existing accounts.
Processes orders – performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data.
Seek out opportunities for up-selling and price negotiation.
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Advises customer on substitution or modification of part when part requested is not available.
Dispatches delivery of orders, as necessary to comply with customer requests.
Observes changes in inventory so as to insure minimum stock levels.
Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system.
Answer all inbound calls routed to your phone
Resolve immediately, answer and place on hold or ask to call back …Voicemail is the last resort
What We Offer
Excellent Benefit Package
401k with generous company match
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening. *The existence of criminal conviction(s) does not constitute an automatic bar to employment
High School Diploma or G.E.D. equivalent
Some College coursework desired
One to two years Call Center, customer service, or route sales experience required.
Prior automotive experience and knowledge of automotive parts.
Must be able to communicate effectively and be a team player.
Must be able to convey product information and availability to customers.
Must have the flexibility to work various schedules, including weekends.
•Keystone Automotive Operations, Inc., based in Exeter, Pennsylvania is the leading distributor and marketer of specialty automotive equipment and accessories in North America, serving the diverse interests and needs of auto enthusiasts and their installers across the US and Canada
•Our customers and suppliers are integral to our success... during Keystone’s 45+ year history, we have grown from ...a single auto parts store to become a critical link between a highly fragmented group of suppliers and an even more fragmented base of customers
•Keystone offers the largest assortment of specialty products in the automotive aftermarket industry including 165,000+ unique SKUs from 800+ suppliers
•The company operates 7 distribution centers and 47 non-inventory stocking cross-docks in the United States and Canada
•Our distribution network utilizes over 350 trucks/trailers to provide next-day or two-day delivery to customers in 48 states and 9 provinces in Canada…we also export to more than 70 countries
•Keystone warehouse operations pick, pull, and pack around the clock to ensure timely product delivery
•Our truck drivers cover 30 million miles per year in order to see those orders delivered on time to our customers
•Our geographic reach and unique distribution model allow us to offer customers and suppliers substantial scale, the most comprehensive inventory selection in our industry, high levels of customer service, and innovative marketing support